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Chris

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Activity overview

Latest activity by Chris
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    Chris created an article,

    General Shipping Questions

    From time to time, we get some great shipping questions. In hopes that these will be able to help you prior to and thereafter your purchase, please read away! Where does XTEND ship my products from...

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    Chris created an article,

    Where can I buy Xtend Products?

    This is a great, and very common question. Obviously we have OfficialXtend.com, however we're unable to ship internationally. This is due to specific dietary supplement and food restrictions that v...

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    Chris created an article,

    Why is my discount code not working?

    There are two common reasons that discount codes may not be working. 1) You haven't made it far enough throught the checkout to see the applied discount code. When clicking through a discount link,...

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    Chris created an article,

    No free samples on Subsciption orders?

    Because the free sampling opportunity is a very limited time offer, we are unable to add two free samples to subsciption/recourring orders.  However, with one-time purchases, you have the option to...

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    Chris created an article,

    How do I update my billing information?

    In the Manage Subsciptions tab on your Account page, you'll find a selection called Billing Info. Here you can change the card/ethod of payment on file as well as your billing information related t...

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    Chris created an article,

    Am I able to skip a delivery?

    Once logged in, click on Delivery Schedule under the Manage Subscriptions tab on your Account page to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip.  Her...

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    Chris created an article,

    Can I update my shipping address?

    Once logged in, click on the Account icon to the left of the shopping cart icon and select Address Book. Here you can choose to edit your Primary shipping address. Do know that this only affects t...

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    Chris created an article,

    Can I add a product to my subscription?

    Once logged in, click on My Subscriptions under the Manage Subscriptions tab on your Account page. Here you are able to select Add Product to, of course, add another product to your subscription.

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    Chris created an article,

    Can I swap one product for another?

    Once logged in, click on Delivery Schedule under the Manage Subscriptions tab on your Account page to see all upcoming deliveries for your subscriptions. To Swap products, you can click Swap.  Here...

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    Chris created an article,

    How do I cancel or modify my subscription?

    In order to cancel your subscription, you will first need to log in to your account and click the Manage Subscriptions tab. Here you will then click the Active Subscription that you would like to c...